AI-powered conversational platform deployed across all Jio/RIL verticals — featuring no-code bot building, smart escalation, and multi-channel support. Raised CSAT from 2.6 to 4.2 and cut support calls by 55–60% across 400M+ users.
No-Code SaaS for governments & NGOs to launch, manage, and monitor welfare schemes — with DigiLocker integration, AI document verification & verified audience building.
Transformed a 14-step manual onboarding into a self-serve digital portal — streamlining KYC, bank linking, and go-live into a guided 3-step flow that increased merchant retention by 25%.
Built a scalable token-based design system for PayU's dashboard and mobile products — 30+ components, 40+ resources, 600+ assets.
Redesigned PayU's core consumer app — streamlining payment flows, account management, and discovery into a unified super-app experience.
Centralised, searchable document hub for fund managers replacing scattered drives and email chains.
Intermodal driver app replacing paper passes with digital QR-based access — designed using Double Diamond with Six Thinking Hats for multi-stakeholder alignment.
Additional projects available on request — some are under NDA.
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